PRIVACY POLICY

About the Policy

The privacy of our clients is our top priority and we respect it as our own. Even though we collect information from our clients, it is only to make an improvement in our customer services and provide customers with quotes if they have asked us to do so using any of the forms on our website. Our company does recognise that the maintenance and use of our clients’ information is our responsibility. We DO NOT rent or sell the information that our client provides to us online.
This policy describes how the personal information of our client collected by us is used, why we collect it, and how we use it. It is within our policy that we describe the choices you can make about how we can collect and use your information.

Personal Information Collected

The information collected by our company includes the client’s name, e-mail, phone number. These are pieces of information that the client provides the company whist completing one of our enquiry forms. We may also use the email addresses which we receive through our mailing system for comments, queries etc.
Our company also maintains records of the items, which have interested our clients in the past.

Use of Collected Data

The information collected is used in many diversified methods. Our company uses the information saved by our clients to communicate with the client. Our customer services may also contact them via phone or e-mail if our company has other queries regarding any updates.
As a client, one might also receive updates regarding our site and services. In addition, we may also use the information about your interests and purchases to help our company improve our site design.

3rd Party Sharing

Personal information will not be released to third parties. There are no other circumstances under which we will provide or sell personal information to third parties.

Security of Personal Information

The information of our clients is secure, as it is protected during transmission by the use of the Secure Sockets Layer (SSL) Software, which encrypts the information the client puts in.

Cookies and Their Use

Cookies are alphanumeric identifiers that are transferred to the clients’ computer’s hard drive through their Web browser. This enables our systems to recognise the clients’ browser during visits.
The Help portion of the toolbar on most browsers will be more helpful in explaining how to prevent the browser from accepting new cookies, how to have the browser notify the user when a new cookie is received, or how to disable cookies altogether. However, cookies allow you to take full advantage of the top features at our site, and our company’s personal recommendation is that the client leaves them to be accepted.

The General Data Protection Regulation Imply

We do not transfer data to other parties that gives out your personally identifiable information. An individual’s data that you will give will be kept confidential and you will have complete know of it. This does not include our subsidiaries and trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Consent

By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purpose identified. Consent is required to process both types of personal data, but it must be explicitly given. Where we are asking for your sensitive personal data we will always tell you why and how the information will be used. You may withdraw consent at any time by Call or Via Email as per the standard Withdrawal of Consent Procedure [ GDPR DOC 2.7A]

GENERAL TERMS AND CONDITIONS

Definition of our terminology as used within this document:

  1. A ‘Project’ is website design, content, or logo work undertaken or service provided by GSE StudioWeb for the client on their request and as described in our confirmation order email to that Client.
  2. A ‘Service’ is seo, ppc, smm, GSE-Managed support, GSE-Managed maintenance, graphic design & print, or any other ongoing recurring work we undertake.
  3. A ‘Confirmation order email’ is an email we will send you detailing any project, service or work we undertake. This will include details of the work as well as payment terms.
  4. ‘You’ or ‘Client,’ is a person, persons, business or organisation using any of the services provided by GSE StudioWeb.
  5. ‘We’ or ‘us’, means GSE StudioWeb.
  6. ‘Live Mode’ means the date the website is available on the client’s chosen domain.
  7. ‘Domain’ is the website address as specified by the client.
  8. ‘Open Source Software’ is software made freely available to anyone under the GNU General Public License (GPL).
  9. ‘CMS’ stands for Content Management System which is the online software used for you to update elements of the website yourself.
  10. ‘GSE-Managed Support’ is a yearly cost to keep a client’s website hosting and support active.
  11. ‘mb’ stands for megabytes and is a measure of storage space.
  12. ‘Content’ is both text and images that the client requires on the website.
  13. ‘Text Content’ is the text wording on the clients website.
  14. ‘ContentWriter’ is a copy writing service GSE StudioWeb offer for a fee.
  15. ‘Copy Writer’ is the person working for GSE StudioWeb who will create your content.
  16. A ‘Page’ of content shall be up to 500 words.
  17. ‘Site’ or ‘Website’ is the website as seen on the internet and owned by the client. ‘Search Engine’ will include Google, Yahoo, and Bing search.
  18. ‘Rank’ is the position of the client’s website on the search engines.
  19. ‘SEO’ (search engine optimisation) is the process of working to attempt to increase the rank of a client’s website on the search engines.
  20. ‘Off Page SEO’ is the attempted optimisation of the client’s website using methods which do not require the editing of a client’s website.
  21. A ‘back link’ is a url link purchased and owned by GSE StudioWeb from a third party website.
  22. ‘PPC’ (pay per click) is a method of advertising on the search engines whereby the client pays for each click of their advert from the user.
  23. Advertising Spend’ is the financial amount that you will commit to the chosen search engines for your campaign. This doesn’t include the management fee.
  24. ‘Management Fee’ is the charge for GSE StudioWeb to manage your PPC budget.
  25. ‘Conversions’ is when the client receives an enquiry that has occurred due to the PPC Campaign.
  26. ‘Social Media’ refers to Facebook, Twitter, LinkedIn and Instagram.
  27. ‘Likes / Followers’ are 2 of the main things we will report on and measure as part of the Social Media service.
  28. ‘Facebook’ / ‘Twitter’ / ‘LinkedIn’ / ‘Instagram’ are the 4 Social Media sites that we can use to promote your business.
  29. ‘Post’ shall be either a tweet via Twitter.com or a post via Facebook.com, Linkedin.com or Instagram.
General
  1. The contract between GSE StudioWeb and the client will be on these conditions, to the exclusion of all other terms and conditions. Any variations to these conditions shall have no effect unless agreed in writing.
  2. The works to be carried out shall be as set out in the GSE StudioWeb proposal.
  3. GSE StudioWeb will not tolerate any form of harassment against it’s employees from customers or third parties and we reserve the right to cancel a contract without refund in the event of unreasonable or inappropriate conduct. This includes threatening behavior and abuse directed towards our employees thereafter any further communication must be via postal mail only.
Legalities, Copyright and Intellectual Property
  1. GSE StudioWeb shall expect the client to carry out sufficient research before proceeding with a website. This will include checking that the website/idea/business will operate legally. It is important that the website is not in any way illegal. Please ensure that any images or content you supply or use on your website, is legally available for you to use. We cannot be held responsible for the illegal use of images, content or format of material supplied by the client. GSE StudioWeb reserve the right to remove any website from its servers if it has reason to believe that it is operating illegally.
  2. Where images used on the website have been purchased by GSE StudioWeb on behalf of the client, these images are restricted by license for use on the website only. GSE StudioWeb are not liable for misuse of these images by the client or any other person’s copying, altering or distributing the images to individuals or other organisations.
  3. GSE StudioWeb makes no claims that the project may be lawfully viewed or downloaded outside Scotland. Access to this text content may not be legal by certain persons or in certain countries. If this text content is accessed from outside of the United Kingdom, it is done at own risk and the visitor is responsible for compliance with the relevant laws of the visitor’s jurisdiction. The terms and conditions of this text content are governed by the laws of Scotland. Jurisdiction for any claims arising in respect of this text content shall lie exclusively with the courts of Scotland. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.
  4. GSE StudioWeb cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by GSE StudioWeb.
Communication
  1. Email and Chat is our primary method of contact with regard to all communication for your project. If you have any problems with the project you can contact us via the Chat support service during office hours.
  2. It is the client’s responsibility to inform us by email of any change in email address or phone number so we always have valid contact details. We cannot be held liable in any way for problems relating to communication issues if we are not supplied with a valid email address or phone number. Some of our systems rely on this email to inform you of various important information. We also advise that client’s check junk and spam folders regularly.
  3. It is important for the client to keep in contact with GSE StudioWeb throughout the project. If a client does not make contact for more than 2 weeks after a draft has been received, we will make up to 5 attempts to contact the client by email or phone number using the email address or phone number for the client held on file. If we do not receive a response to these attempts of contact the project will be considered complete. If the client wishes to postpone the project for a period of longer than 2 weeks, please contact us.
Project Acceptance
  1. At the time of proposal, GSE StudioWeb will provide the client with a written estimate or quotation. The terms and conditions can be read on the GSE StudioWeb website.
  2. The client may send an official order in reply to the estimate or quotation, or an email acknowledging acceptance of the quotation, which binds the client to accept GSE StudioWeb‘s terms and conditions.
  3. No work on a project will commence until acceptance of the quotation has been received by GSE StudioWeb.
  4. The placement of an order for a project and/or any other services offered by GSE StudioWeb, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions.
Paying for your project
  1. Payment terms for your project or service shall be set out in your confirmation order email.
  2. GSE StudioWeb own all of any project including images and text until final payment has been received in full. On receipt of final payment full ownership of the project are handed to the client.
  3. For larger projects, such as website development, we will require staged payment. This would normally be two equal payments of 50% deposit and the remaining 50% to be paid on completion or in 30 days from the invoice date, in the unlikely event that your website is not completed due to waiting for content being supplied.
  4. All payments to GSE StudioWeb for any project or service are non refundable.
  5. There will be no minimum term for our service but GSE StudioWeb do require a minimum of 15 days notice of a client’s intention to cancel a service. Failure to provide of 15 days notice will result in the next month’s invoice becoming due.

 

Website Design Service

Website Design and Development
  1. Design is subjective, and for this reason we offer ‘unlimited design revisions’. This means that we will continue to work with you on your design concept until you are happy with our proposal. The unlimited design revision period ends when the client accepts the design proposal. Design changes beyond this point are subject to additional charges.
  2. Design and layout changes to the internal pages of the website are subject to restrictions within depending on what platform we use. These include WordPress, Joomla,Magento, Opencart, Skadate and other developments.
  3. GSE StudioWeb will provide the client with an expected completion time frame for the project (live on the internet) if requested. In order to provide a completion date a final list of changes are required from the client.
  4. Open Source software (OSS) is publicly available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.
  5. GSE StudioWeb do not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a client’s website, there could be a change in the websites search engine ranking.
  6. The client also agrees that GSE StudioWeb holds no responsibility for any amendments made by any third party before or after a design is published.
  7. Any indication given by GSE StudioWeb of a project’s duration is to be considered by the client to be an estimate. GSE StudioWeb cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by GSE StudioWeb for the initial payment or by date confirmed in writing by GSE StudioWeb.
  8. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by GSE StudioWeb within 7 days of such instruction being issued, will be liable for the full quoted cost of the project.

GSE-Managed Support

  1. Your website will come with one year of our GSE-Managed Support service if you choose to use this and your website is on our hosting. Please see terms for GSE-Managed Support below titled ‘GSE-Managed Support Terms’
Domain Names and Links
  1. If required, a domain name will be registered by GSE StudioWeb on behalf of the client once we have received payment in full. These are limited to .co.uk, .uk, .com, .net, .org, .info, .me, .biz and .online, any additional domain names can be purchased for an additional charge, GSE StudioWeb will register only one free domain. Although the domain names are registered to us, the client is the legal owner of the domain and if they request to have details changed or the domain transferred elsewhere, we will do this within a reasonable timeframe.
  2. Domain names require yearly renewal and there is an associated fee for this. Each client who hosts their website with GSE StudioWeb receives 1 free domain name renewal every 12 months as part of their hosting providing they pay their hosting renewal fee. This is limited to .co.uk and .com domains, any other Top Level Domains will carry separate charges.
  3. Any domain name and external hosting to GES StudioWeb renewal is the responsibility of the client. GSE StudioWeb will attempt to contact the client by email up to 2 weeks in advance of a domain renewal being due. If the client doesn’t pay to renew their domain name, the domain name shall not be renewed. We advise that you contact us 50 weeks after you purchase or renew a domain if you wish to renew it for another year.
  4. GSE StudioWeb provides links or references to our client’s websites solely for the convenience of prospective customers and intends that the links it provides be current and accurate, but does not guarantee or warrant that such links will point to the intended client site at all times.
  5. We place a small text link on the footer of our client’s website that simply states the website was designed by GSE StudioWeb and links to our company website. This link can be removed, if required.

Website Text Copy (Content) & Products

  1. The client will be offered to utilise the GSE StudioWeb ContentWriter package at an additional charge to the website. If the client doesn’t require this package, GSE StudioWeb will require the client to send all content that is to be added to the website in a Microsoft Word doc file. This excludes products on an ecommerce site as these are to be added by the client once the site is complete. The website content must be received no later than 4 weeks after the design has been approved and signed off. If the client does not send content within this time period, GSE StudioWeb reserve the right to collect the full payment, however we will update the content once you do provide it.
  2. If your website is an ecommerce store you will need to upload the products yourself using the provided CMS. If you would like us to upload the products on your behalf, we are able to do this for a fee.
  3. Content & Products are not a reason for the website to be delayed by the client. If we do not receive your products or text in a timely manner we will move on to the next phase of the project and a payment may become due. You are able to upload content and products at any stage using the CMS or by purchasing these from GSE StudioWeb.
Logo Creation
  1. GSE StudioWeb will create you a logo if you do not already have one. The logo will include your company name and strap line if you have one. We are able to change the font used and the colours used. We will also incorporate royalty free template clip art if you would like. We will carry out a maximum of 1 hours work on the logo including changes. If you would like more than this for your logo, we will recommend our premium logo option at an additional cost.
Support
  1. While a website is hosted with GSE StudioWeb, we shall be available between the hours of 9.30am and 6.00pm Monday – Friday. This excludes all bank holidays. Within a reasonable time period we will look to fix any issues with the website which are not due to a customer’s doing.
  2. GSE StudioWeb email accounts are available on any device that supports email. These include the Apple iPhone and Samsung Galaxy as well as many others. GSE StudioWeb will provide instructions on how to setup email on these devices via email or phone.

 

ContentWriter Service

Content Creation
  1. Copy writing is subjective, and for this reason we offer ‘unlimited text content revisions’. This means that we will continue to work with you on your content until you are happy with our proposal. The unlimited content revision period ends when the client accepts the text content proposal. Text content changes beyond this point are subject to additional charges.
  2. GSE StudioWeb will provide the client with an expected completion time frame for the creation of the text content if requested.
  3. ext content is provided as a ‘per page’ service. The number of pages of text content we provide shall be based on the amount agreed as per your invoice.

 

Privacy Policy, General Website Terms & other legal documents

  1. If you choose to use GSE StudioWeb to upload your privacy policy, general website terms or any other terms we would always recommend having these independently checked by a professional legal representative. Our terms cater for most websites and are considered general usage terms. 
  2. The privacy policy, general website terms or any other terms that we offer clients will be produced by a third party.

 

Search Engine Optimisation
  1. GSE StudioWeb shall create text content with search engine optimisation in mind. This does not mean that the text content has been created specifically to increase a websites ranking on search engines.
  2. If a website does not ‘perform’ to a client’s expectations, GSE StudioWeb cannot be held liable in any way for this due to the ContentWriter service offered.

 

SEO Service

  1. If you choose to pay for SEO monthly we will require you to sign up for automated billing. This can be in the form of a direct debit mandate or a card registered with our systems for recurring monthly payments. GSE StudioWeb require a minimum of 30 days notice of a client’s intention to cancel a campaign.
  2. If you choose to pay for SEO upfront, GSE StudioWeb carry out any work you have paid for and then you will be billed monthly until you provide written cancellation notice. GSE StudioWeb require a minimum of 30 days notice of a client’s intention to cancel a campaign.
  3. If the client has opted for the monthly payment option and chosen the ‘Local or National SEO Package’ there is a minimum term of 3 months whereby you can not cancel until after the 3rd month. If you do cancel we will request payment for any remaining months.
  4. GSE StudioWeb require a minimum of 30 days notice of a client’s intention to cancel a campaign.
  5. If GSE StudioWeb do not receive payment we will stop working on your site optimisation until payment is received. This may negatively affect your site’s performance on the search engines and the invoiced value will still be due.
  6. GSE StudioWeb may need to edit your site in order to carry out on page site optimisation work.
  7. If the client makes changes to the website independently, it is the clients responsibility to ensure GSE StudioWeb are informed of the changes. Failure to do so could result in a negative campaign performance.
  8. Links used on a client’s behalf as part of an ongoing search engine optimisation may or may not continue to work during the term of the SEO contact or on termination. GSE StudioWeb will attempt to increase the rank of your website on the search Engines. There is however no guarantee that we can do this. Your monthly payment covers the time used to plan and execute the clients SEO campaign. GSE StudioWeb cannot be held responsible for Search engine algorithm changes that could negatively affect the ranking of the client’s website.
  9. The strategies and campaign objectives created by GSE StudioWeb are done so on a per client basis, GSE StudioWeb cannot be held responsible for any negatively implied impacts of the work completed.
  10. GSE StudioWeb cannot be held financially liable in anyway with regard to your website ranking on the search engines.
  11. GSE StudioWeb will not disclose any back links that may be purchase as part of your SEO campaign.
  12. The GSE StudioWeb SEO service is completely separate to any other GSE StudioWeb service and terms.

 

PPC Service

  1. Payments will be taken monthly for the GSE StudioWeb management fee starting on the day the client proceeds and every month thereafter. There will be no minimum term but GSE StudioWeb do require a minimum of 1 month notice of a client’s intention to cancel a campaign. Failure to provide a month’s notice will result in the next month’s invoice becoming due.
  2. The client shall pay the chosen search engines directly for their advertising spend. GSE StudioWeb will manage this spend. Where a daily budget has been agreed, the client understands that Google may exceed the daily budget on one day and balance up on a different day as per their terms https://support.google.com/adwords/answer/2375423?hl=en
  3. GSE StudioWeb can only operate on websites that are permitted to advertise on Google, further information on their policy can be found here https://support.google.com/adwordspolicy/answer/6008942 ?hl=en&rd=1
  4. If GSE StudioWeb do not receive payment we will stop managing your PPC account until payment is received. This may negatively affect the client’s website performance and could lead to increased advertising spend.
  5. GSE StudioWeb will attempt to improve your website traffic using optimised PPC. There is however no guarantee with this service. Your monthly payment covers the time used to plan and execute the clients PPC campaign.
  6. Where conversions are measured in terms of end goals on the client site, GSE StudioWeb are not responsible for conversions levels in the case of changes to the site / products by the client. For instance, an increase in product price may bring the conversion rate down irrespective of any actions taken within the PPC campaign.
  7. GSE StudioWeb is not associated with Google

 

Social Media Service

  1. If GSE StudioWeb do not receive payment we will stop managing your Social Media account until payment is received. This may negatively affect the clients website performance and could lead to a fall in likes / followers.
  2. GSE StudioWeb will attempt to increase your followers / likes on Facebook / Twitter / Instagram. Your monthly payment covers the time used to plan and execute the client’s social media campaign.
  3. The strategies and campaign objectives created by GSE StudioWeb are done so on a per client basis, GSE StudioWeb cannot be held responsible for any negatively implied impacts of the work completed.
  4. The GSE StudioWeb Social Media service is completely separate to any other GSE StudioWeb service.
  5. GSE StudioWeb shall make posts on behalf of the client as agreed in your proposal.
  6. GSE StudioWeb require the client to create a Facebook / Twitter / Instagram account for us to carry out our services. Due to data protection, GSE StudioWeb can not do this on behalf of the client. We will then require the clients login details for all sites in order to carry out our Social Media campaign.
  7. GSE StudioWeb shall provide a monthly report to the client detailing some of the achievements of the Social Media campaign. GSE StudioWeb accept no liability for any content posted that is deemed inappropriate by the client. GSE StudioWeb accept no liability for any content posted on the clients Social Media accounts by another person / user.

 

Ready Made Website Design Service

Website Design and Development
  1. GSE StudioWeb shall provide access to a themes database via our website where the client can pick their desired website theme if you chose not to go down the bespoke website option. This theme is not customisable and therefore we can not make changes to the layout or design other than inserting / designing a logo, we will change the colours to match your branding and update the website with your content. A theme site is pre-designed and when you select a theme, you agree to use this theme in its current design / layout. 
  2. GSE StudioWeb will provide the client with an expected completion time frame for the project (live on the internet) if requested.
  3. Open Source software (OSS) is publically available software that may be adapted or modified to suit particular applications. OSS may be used to help develop elements of the functionality of the client’s website to speed development and add functionality. Where Open Source software is used, the ownership of the site coding and any customisations made by the developer is still passed to the client upon final payment.
 
Hosting, SSL and Search Engine Optimisation
  1. GSE StudioWeb will host the website if the client requires us to do so and on receipt of full payment of our hosting fees. In doing so, GSE StudioWeb will provide a reliable and professional service to the client at all times, excluding unavoidable technical failures.
  2. GSE StudioWeb hosting is annually renewable. The date of renewal will be 12 calendar months from the date you signed up. GSE StudioWeb will contact the client 2 weeks before the renewal date and hosting services are not obligated.
  3. The hosting renewal charge must be received within 28 days of the hosting expiry date. We reserve the right to deactivate any website when the hosting has expired and the client has not paid the renewal charge.
  4. If the client does not use GSE StudioWeb hosting services, then the management and hosting of the domain name are the full responsibility of the client.
  5. If the client does not wish to renew the hosting the site files and associated data can be made available to the client fee free on request and the domain name can be transferred to the client’s registrar account. Should the client instruct us to upload and configure the site and domain name to a third party server this work will be subject to a charge. GSE StudioWeb reserve the right to delete the website from our servers 3 months after the date your hosting expired if you choose to not renew the hosting.
  6. SSL is provided for 1 year at no charge when you purchase a website and host the website with GSE StudioWeb.
  7. The yearly hosting fee also includes 1 years SSL renewal.
  8. GSE StudioWeb do not take any responsibility for a client’s website rank on search engines. This also includes any potential website downtime that can occur. When updating, changing, creating and hosting a client’s website, there could be a change in the websites search engine ranking.

 

GSE-Managed Support Terms

  1. GSE StudioWeb will provide GSE-Managed Support for the website if the client requires us to do so and on receipt of full payment of our hosting fees 12 months after the website went live. In doing so, GSE StudioWeb will provide a reliable and professional service to the client, excluding unavoidable technical failures.
  2. GSE StudioWeb GSE-Managed Support is annually renewable within your hosting renewal with us. The date of renewal will be 12 calendar months from the date you signed up. GSE StudioWeb will contact the client 2 weeks before the renewal date and GSE-Managed Support services are not obligated.
  3. Payments for hosting renewals products are non-refundable and non-transferable.

 

Graphic Design

  1. Charges for graphic design services to be provided by GSE StudioWeb will be set out in the written estimate or quotation that is provided to the client.
  2. Charges for graphic design work do not cover the release of copyright design files including indd, psd, png, eps, jpg or any other source files; if the client requires these files they will be subject to a separate quotation or ‘buy-out’ charge.
  3. Publication and/or release of work done by GSE StudioWeb on behalf of the client may not take place before cleared funds have been received.
  4. All design work will be proofed by the client and written approval given before GSE StudioWeb will release it for publication or print. Whilst all efforts will be made by GSE StudioWeb to ensure the accuracy of work, no liability can be accepted by GSE StudioWeb for errors not highlighted by the client prior to written approval for publication or print.